Fast Forward Customer Service
Job Summary
The Fast Forward Programme is a structured, full-time career development initiative in the automotive industry. As a Customer Service Hero, you will deliver seamless service experiences while building communication and relationship management skills. The role involves coordinating vehicle services, managing bookings, and enhancing customer satisfaction through proactive feedback.
Responsibilities
- Manage customer bookings, enquiries, and complaints professionally
- Coordinate with workshop for timely service completion
- Provide regular progress updates to customers
- Gather customer feedback to improve service processes
Required Skills
- Nitec or Diploma qualification
- Strong communication skills
- Teamwork and collaboration
- Interest in the automotive industry
- Positive attitude and learning agility
Job Details
The Opportunity: Kick-start your career with our Fast Forward Programme, a full-time structured development programme designed to accelerate your growth in the automotive industry. Through a combination of hands-on experience, structured learning and mentorship from experienced professionals, you will develop valuable skills while gaining exposure to the service standards of a globally recognised automotive brand.
Customer Experience Track:
As a Customer Service Hero, you will play a key role in delivering a seamless and memorable service experience for our customers while developing strong communication and relationship management skills.
Responsibilities:
- Customer Support & Communication: Manage bookings, enquiries and complaints professionally while clearly explaining vehicle service or repair needs.
- Coordination & Service Follow-Up: Work with the workshop to ensure timely job completion and keep customers updated on progress.
- Customer Satisfaction & Improvement: Build trust with customers, gather feedback and assist in improving service processes.
Requirements:
- Nitec or Diploma in: Automotive, Engineering, Customer Service, Hospitality or related disciplines.
- Strong interest in the automotive industry.
- Positive attitude and willingness to learn.
- Good communication and the ability to work effectively in a team.