Customer Service Specialist
Job Summary
As a Customer Service Specialist, you will support customer service, order processing, and ecommerce operations. This role involves coordinating customer enquiries, orders, and sales support across various retail and online channels. You will be responsible for ensuring responsive communication and efficient order fulfillment.
Responsibilities
- Coordinate customer orders
- Handle multi-channel customer inquiries
- Manage invoicing and purchase orders
- Support ecommerce order fulfillment
Required Skills
- Diploma in any field
- 2+ years relevant experience
- Strong communication skills
- Microsoft Office proficiency
Job Details
Responsibilities:
- Liaise and coordinate with customers on orders.
- Respond promptly to customer queries via email, live chat, video, phone and social media channels.
- Escalate serious complaints or issues when required.
- Handle invoicing, purchase orders, delivery orders, purchasing and receiving.
- Process customer orders accurately and promptly.
- Work closely with ecommerce teams to support online order fulfilment.
- Provide additional customer service support as a team.
Requirements:
- Diploma in any field
- At least 2 years of related experience
- Good customer service and communication skills
- Proficient in using Microsoft Word, Excel and PowerPoint
- Organized, responsive and able to work independently with minimum supervision
Benefits:
- Medical/dental benefits
- Birthday leave
- Staff discount
- Opportunity to move to ecommerce role