Customer Service Executive
Job Summary
We are seeking a proactive and empathetic Customer Service Executive to handle customer inquiries, resolve issues efficiently, and ensure a positive customer experience. The ideal candidate will possess excellent communication skills, patience, and a customer-first mindset. Experience in the healthcare industry and ISO systems will be an advantage.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Handle complaints and resolve issues professionally
- Maintain customer records and update account information
- Collaborate with internal teams to ensure seamless service
- Participate in ISO systems internal audits
Required Skills
- Diploma in Business Administration / Business Management
- 3 - 5 years relevant work experience
- Strong verbal and written communication skills
- Proficiency in MS Office
- Healthcare industry background is an advantage
Job Details
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat.
- Provide accurate information about products, services, and policies.
- Handle complaints and resolve issues in a professional and timely manner.
- Maintain customer records by updating account information.
- Collaborate with internal teams (sales, operations, technical support) to ensure seamless customer service.
- Identify opportunities to improve customer satisfaction and suggest process enhancements.
- Meet performance targets such as response time, resolution rate, and customer satisfaction scores.
- Participate in ISO systems internal audits.
Qualifications
- At least a Diploma in Business Administration / Business Management.
- Proven experience in customer service or client-facing roles.
- Strong verbal and written communication skills.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in MS Office.
- Positive attitude, patience, and problem-solving skills.
- Empathy and active listening skills.
- Team player with a collaborative mindset.
- Resilience under pressure and ability to handle challenging situations.
- Passion for delivering exceptional customer experiences.
- Min. 3 - 5 years relevant work experience.
- Healthcare industry background will be advantageous.