Customer Service Executive

Responsibilities - Respond to customer enquiries via phone, email, WhatsApp, and social media to provide timely and accurate information - Process customer orders, prepare quotations, and conduct follow-ups to ensure order completion - Resolve customer complaints professionally and promptly to maintain satisfaction - Build and maintain positive relationships with customers to enhance loyalty - Coordinate with internal teams to manage deliveries, orders, and service requests efficiently - Perform daily office administrative duties including scheduling and managing office supplies - Prepare invoices, purchase orders, and maintain accurate documentation for business transactions - Organize and maintain filing and record-keeping systems for easy retrieval and compliance - Assist management with ad hoc administrative tasks as needed to support business operations Required competencies and certifications - Proficient in Microsoft Office applications (Word, Excel, Outlook) to support documentation and communication - Ability to multitask and work independently to manage diverse responsibilities effectively - Good communication and interpersonal skills to engage with customers and internal teams professionally Preferred competencies and qualifications - Experience working in a customer service or administrative role within an SME environment - Familiarity with invoicing or basic accounting software to assist with financial documentation - Basic knowledge of social media and customer messaging platforms to enhance customer engagement Working Hours - Monday to Friday: 9am - 6pm