Customer Service Executive

Responsibilities: - Provide prompt and professional customer support across emails and social media platforms - Respond to customer enquiries regarding products, orders, deliveries, exchanges and returns - Process customer orders, exchanges, returns and refunds accurately - Coordinate with Operations and Retail teams to resolve customer enquiries and order-related issues - Monitor customer cases and ensure timely follow-up until resolution - Support backend administrative tasks related to customer service operations - Support and assist with operational tasks, such as order dispatch, returns and exchanges coordination - Maintain accurate customer records and documentation - Follow established SOPs and service standards to ensure consistent customer experience - Escalate complex customer issues to senior team members where necessary - Support ad-hoc customer service and operational duties as assigned Requirements: - Minimum 1 year of customer service or administrative experience (fashion or e-commerce experience is an advantage) - Excellent written and verbal communication skills (mandatory in English) - Good interpersonal and problem-solving skills - Detail-oriented with strong interpretation skills - Able to multitask and work efficiently in a fast-paced environment - Positive attitude, willingness to learn and customer-first mindset - Proficient in Microsoft Office and comfortable learning new systems