Customer Service Manager
Job Summary
Looking for an experienced Customer Service Manager to supervise day-to-day operations and handle customer service issues efficiently. The role involves developing effective customer service procedures, hiring and training new agents, and managing the department budget. Candidates must have at least 10 years of experience, relevant certifications, and the ability to work shifts and across different locations.
Responsibilities
- Supervising day-to-day customer service operations
- Responding to customer service issues in a timely manner
- Hiring and training new customer service agents
- Managing the approved department budget
Required Skills
- At least 10 years experience
- Relevant certificate or diploma
- Able to work shifts and public holidays
- Valid driving license
Job Details
can work on public holidays
can stand and work for long hours
can work on shifts/change of shifts
at least 10 years experience
can work between different locations
can drive
have relavent certificate/diploma
Supervising day-to-day operations in the customer service area.
Responding to customer service issues in a timely manner.
Creating effective customer service procedures, policies, and standards.
Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
Implementing an effective customer loyalty program.
Maintaining accurate records and documenting all customer service activities and discussions.
Assessing service statistics and preparing detailed reports on your findings.
Hiring and training new customer service agents.
Managing the approved budget of the customer service department.
Staying informed on the latest industry techniques and methods.