Customer Service Executive
Job Summary
The Customer Service Executive will handle sales support and administrative functions, manage credit control, and provide excellent customer service. Responsibilities include preparing quotations, processing sales orders, and building rapport with customers. The ideal candidate should possess a Diploma in Business Studies or Office Administration with relevant experience.
Responsibilities
- Prepare quotations and process sales orders
- Handle credit control and payment follow-ups
- Manage customer relations and provide support
Required Skills
- Diploma in Business Studies or Office Administration
- 1 to 2 years of relevant working experience
- Strong communication and customer service skills
Job Details
Working location: Toh Guan
Working hours: Monday to Friday (8.30am to 5.30pm)
Job Responsibilities:
Sales Support & Administrative functions:
- Preparation, follow up on the confirmation of the quotations & processing of sales orders for quotations
- Distribution of work orders to various department and scanning / archiving to sales files
- Application of communication link & assist in collecting down payment (when required)
- Assist to prepare Security Design on floor plan based on customer requirement (when required)
- Circulate maintenance contract to individual executive twice a year and reminder during weekly sales meeting
- To expedite PO from customers whenever needed
- To handle vendor approval form or customer digital portal setup
- To prepare the sales performance report for submission
- To compile monthly sales quotation summary report
- To circulate notifications / news
- To contact customer to build rapport and gather feedback
- To prepare service agreement for system commissioning
Credit control functions:
- Credit Control – to chase for and follow up on the status of payment from customers
Sales & Customer Service related duties and task:
- To collect & share useful market information collected from external parties. E.g. Competitors / Industry information
- To participate in marketing and/ or new business development activities as assigned by the Manager
- To participate in all customer rapport program organized by the Customer Service team
- To provide customer service & to manage customer relations for assigned customers including customer visits
Job Requirements:
- Possess minimum Diploma in Business Studies / Office Administration with minimum 1 to 2 years' working experience