Customer Service Specialist
Job Summary
As a Customer Service Specialist, you are at the frontline of our business, bridging customers, commercial teams, and operations to ensure seamless service delivery. You will play a key part in shaping the customer experience by managing end-to-end orders and leveraging data to drive service improvements. This role focuses on building strong partnerships and ensuring every interaction strengthens trust.
Responsibilities
- Manage end-to-end order processing
- Handle customer inquiries and billing
- Build and maintain customer relationships
- Analyze feedback to drive process improvements
- Compile and report service metrics
Required Skills
- Diploma or Degree qualification
- ERP system proficiency
- Strong time management
- Analytical thinking
- Empathetic communication
Job Details
Responsibilities:
- Manage End-to-End Orders: Process customer orders, revisions, returns, and exchanges while coordinating closely with Operations to ensure accurate and timely fulfilment.
- Handle Customer Inquiries with Excellence: Respond promptly to questions on products, billing, and services, including issuing debit and credit notes.
- Build Strong Customer Relationships: Create positive interactions, build rapport, and foster long-term customer loyalty.
- Drive Process Improvements: Analyse feedback and service trends to identify gaps and implement enhancements.
- Track & Report Performance: Compile and present reports on key customer service metrics to support decision-making.
- Optimise Workflow: Manage schedules and allocate tasks to ensure smooth and efficient daily operations.
Requirements:
- Diploma / Degree qualification.
- Proficient in ERP system.
- Experience or knowledge in meat processing operations is an advantage.
Competencies:
- Strong time management skills with the ability to prioritise in a fast-paced environment.
- Analytical thinker who can identify issues and implement effective solutions.
- Tech-savvy with proficiency in systems used for order processing and customer management.
- Empathetic communicator who can build trust and handle customers with patience and professionalism.
- A proactive team player who thrives on delivering excellent service.