Customer Service Executive

Job Description Sales & Customer Support - Provide comprehensive support to the sales team by managing customer enquiries, preparing quotations, and following up on business opportunities. - Serve as a key point of contact for customers, ensuring prompt and professional communication. - Assist in coordinating customer requirements and maintaining high service standards. Order Management & Administration - Review and validate customer orders to ensure accuracy and compliance with company requirements. - Process sales orders received through various channels, including electronic platforms, online portals, email, and other order entry methods. - Verify order information, coordinate with relevant teams, and provide timely order acknowledgements to customers. - Monitor order fulfilment and delivery schedules, proactively addressing potential delays to maintain customer satisfaction. After-Sales & Customer Care - Respond to customer enquiries relating to orders, deliveries, product returns, and service requests. - Manage customer feedback and complaints, collaborating with internal departments to resolve issues effectively. - Coordinate return authorisations, replacement requests, and credit documentation where required. - Support service, repair, and warranty-related processes to ensure timely resolution. The Successful Applicant A successful Customer Service Executive should have: - At least 3 years of experience in customer service, preferably within the industrial/manufacturing sector. - Proficiency in using customer management systems and office software. - Attention to detail and the ability to handle multiple tasks effectively. - A proactive approach to problem-solving and customer satisfaction. What's on Offer - Permanent position in the industrial/manufacturing sector.