Order Management & Customer Service
Job Summary
Adecco is partnering with an established FMCG organisation to hire an Order Management / Customer Service professional to support growing operations in Singapore. This role will manage B2B customer orders from receipt through fulfilment while coordinating closely with internal teams. The successful candidate will handle order processing, customer inquiries, and relevant documentation.
Responsibilities
- Manage and process customer orders accurately
- Coordinate order fulfilment with internal teams
- Handle customer enquiries and documentations
- Resolve order discrepancies and returns
Required Skills
- 2-4 years B2B customer service experience
- FMCG industry background preferred
- Proficiency in SAP and Microsoft Excel
- Strong communication and multitasking skills
Job Details
Employment Type: Permanent, Full-Time
Location: West Region
Working Hours: 5.5-day work week
Salary Package: Up to $5,000 + Performance Bonus
The Job:
- Manage and process customer orders, ensuring accuracy of pricing, quantities and delivery requirements
- Coordinate order fulfilment and deliveries with Sales, Warehouse and Logistics teams
- Respond to customer enquiries on products, pricing, availability, lead times and order status
- Prepare quotations and relevant customer/order documentation as required
- Handle order discrepancies, returns, exchanges and post-delivery customer matters
- Process system and administrative transactions relating to order fulfilment, invoicing and delivery
- Support customer service and order management process improvements where applicable
The Talent:
- Minimum 2-4 years of B2B Customer Service, Order Management, Sales Support or Order Fulfilment experience, preferably within FMCG
- Hands-on experience in customer order processing and coordination with warehouse/logistics operations
- Experience with ERP systems such as SAP will be advantageous
- Proficient in Microsoft Office, particularly Excel
- Strong communication and stakeholder management skills
- Detail-oriented, customer-focused and able to manage multiple priorities in a fast-paced environment
- Process or workflow improvement experience will be an added advantage