Technical Customer Service Executive

Responsibilities: - Respond to customer requests and resolve technical issues promptly. - Communicate clearly with customers and escalate complex issues to technicians or project managers. - Provide expert guidance on personal data protection and ensure adherence to relevant regulations. - Review and standardise all customer service replies to ensure consistency and high-quality service. - Monitor customer feedback and implement strategies to continuously improve service quality. - Work closely with other departments to resolve complex customer issues. - Identify opportunities for service improvements or process enhancements based on customer feedback. - Follow up with customers to ensure concerns are fully resolved and expectations are met. - Track, analyze, and report on customer interactions and performance metrics. - Contribute to the development and implementation of customer service policies. - Engage in proactive customer retention efforts, offering tailored solutions. Requirements: - Proven experience in a customer service role with strong understanding of support processes. - Knowledge of personal data protection regulations and best practices. - Strong communication and interpersonal skills. - Excellent problem-solving abilities. - Ability to work collaboratively within a team and cross-functionally. - Detail-oriented with the ability to manage multiple tasks in a fast-paced environment. - Good written communication skills and comfort using Google Suite and Mac OS. - Experience in providing technical support in systems or software is an added advantage. - This position requires weekend availability.