Customer Service Intern

Your Role We are looking for a motivated and detail-oriented Customer Service Intern to join our dynamic team. This role focuses on managing and resolving level 1 customer inquiries, ensuring a seamless experience for our customers. The ideal candidate is familiar with Zendesk and Shopify or willing to learn. We are looking for someone who can start from August onwards - ideally on a full-time internship. For part-time internships, we would require an availability of 3 days a week. Responsibilities - Manage customer queries about product information, order statuses, and basic troubleshooting through various channels (email, social media). - Zendesk Ticket Management: Use Zendesk to create, track, and resolve customer tickets promptly and professionally. - Shopify Order Management: Assist customers with orders and process refunds and cancellations using Shopify. - Escalate Complex Issues: Identify when customer issues require escalation to Level 2 support or other departments and ensure seamless handoffs. - Maintain Customer Records: Update and maintain accurate customer information and interaction history in the CRM. - Provide Product/Service Information: Offer customers guidance on product usage, specifications, and availability. - Assist with Order Processing: Support order fulfillment, payment issues, and logistics queries via the Shopify platform. - Customer Feedback: Collect and relay feedback to improve customer service operations and processes. Requirements - Experience with Zendesk: Basic knowledge of Zendesk or a similar customer service platform is highly desirable. - Familiarity with Shopify: Experience using Shopify to manage orders or customer interactions is a plus. - Excellent Communication Skills: Strong written communication skills to interact with customers professionally. - Problem-Solving Attitude: Ability to think quickly and handle customer concerns effectively. - Organisational Skills: Detail-oriented with the ability to manage multiple inquiries simultaneously. - Team Player: Willingness to collaborate with other team members and departments for issue resolution. Benefits - Hybrid work (with flexible start timing, ranging from 8.30am - 10.30am) - Attractive staff discounts on MJ products - Well-stocked pantry filled with a variety of snacks and beverages