Customer Service Executive
Job Summary
The Customer Service Executive will serve as the primary point of contact for aerospace clients, managing the full order fulfillment process. This role requires coordinating with internal teams to ensure accurate quotations, purchase orders, and timely delivery. The ideal candidate is a detail-oriented professional capable of thriving in a fast-paced environment.
Responsibilities
- Manage customer inquiries and professional support
- Prepare quotations and process purchase orders/invoices
- Coordinate order fulfillment with internal departments
- Ensure timely delivery and satisfaction
Required Skills
- Diploma in Business or Engineering
- 2+ years customer service/order management experience
- Strong problem-solving and communication skills
- Proficiency in MS Office
Job Details
Duties
- Serve as the main point of contact for customers, ensuring timely and professional support
- Prepare and issue quotations, acknowledge purchase orders, and generate invoices accurately
- Coordinate closely with internal teams on stock availability, order readiness, and delivery schedules
- Monitor and process customer orders to ensure accuracy and on-time fulfillment
- Respond promptly to customer enquiries and expedite urgent requests with a solutions-oriented mindset
- Ensure delivery timelines and customer requirements are consistently met
- Support the team with ad-hoc tasks and continuous improvement initiatives
Requirements
- Diploma in Business, Engineering, or a related field
- At least 2 years of experience in a customer service or order management role
- Strong communicator with good problem-solving skills and attention to detail
- A collaborative team player who is also comfortable working independently
- Able to multitask and perform well in a fast-paced, dynamic environment
- Proficient in MS Office (Excel, Word, Outlook)