Customer Service Officer

Mission: - Establish a positive, consistent, and timely interaction that meets the customer’s needs effectively by providing excellent support experience across different platforms (phone, email and chats). - Identify customer's needs. - Apply critical thinking and research to offer tailored solutions that address their specific needs. - Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance with our service standards. - Contribute to continuous improvement of internal processes that enhance customer satisfaction and process efficiency. - Foster customer loyalty by providing exceptional service and paying close attention to details. - Build sustainable customer relationships and provide long term customer value by promptly following up and providing additional support when needed. - Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of the company. Requirements: - Diploma or GCE ‘O’ Level with at least 3 years of experience in the Customer Service industry. - Effectively bilingual and articulate with a strong command of spoken and written English. - Proficient in MS Office applications with excellent keyboard skills. - Possess good customer handling skills with a positive mindset. - Team player who is able to adapt in a fast-paced environment. - Strong time management skills and motivation to exceed expectations. - Comfortable working with computers and multiple systems.