Aerospace Customer Service Executive
Job Summary
The Customer Service Executive will act as the primary point of contact for aerospace clients, managing the end-to-end order fulfillment process. This role involves coordinating with internal teams to ensure accurate quotation, invoicing, and timely delivery of services. The successful candidate will thrive in a fast-paced environment while maintaining high standards of customer support and problem-solving.
Responsibilities
- Serve as primary customer point of contact
- Manage quotations, purchase orders, and invoicing
- Coordinate order fulfillment with internal teams
- Monitor delivery schedules and customer requirements
- Handle customer enquiries and urgent requests
Required Skills
- Diploma in Business or Engineering
- 2+ years customer service/order management experience
- Strong communication and problem-solving skills
- Attention to detail
- Proficiency in MS Office (Excel, Word, Outlook)
Job Details
Duties:
- Serve as the main point of contact for customers, ensuring timely and professional support.
- Prepare and issue quotations, acknowledge purchase orders, and generate invoices accurately.
- Coordinate closely with internal teams on stock availability, order readiness, and delivery schedules.
- Monitor and process customer orders to ensure accuracy and on-time fulfillment.
- Respond promptly to customer enquiries and expedite urgent requests with a solutions-oriented mindset.
- Ensure delivery timelines and customer requirements are consistently met.
- Support the team with ad-hoc tasks and continuous improvement initiatives.
Requirements:
- Diploma in Business, Engineering, or a related field.
- At least 2 years of experience in a customer service or order management role.
- Strong communicator with good problem-solving skills and attention to detail.
- A collaborative team player who is also comfortable working independently.
- Able to multitask and perform well in a fast-paced, dynamic environment.
- Proficient in MS Office (Excel, Word, Outlook).