Customer Service Intern
Job Summary
As a Customer Service Intern at BUZUD, you will act as the front-line ambassador providing omnichannel support and patient-facing consultations. You will gain hands-on experience in product troubleshooting, service operations, and delivering empathetic assistance to customers. This role involves working closely with showroom and support teams to manage inquiries and enhance the overall customer experience.
Responsibilities
- Manage omnichannel customer inquiries
- Provide showroom consultations and device demonstrations
- Assist with technical troubleshooting and device setup
- Log customer issues and coordinate order tracking
Required Skills
- Currently pursuing a relevant Diploma or Degree
- Clear and empathetic communication skills in English
- Customer-centric mindset with patience
- Basic technical aptitude and MS Office proficiency
Job Details
Role Overview
As a Customer Service Intern, you will be the front-line ambassador for BUZUD. You will gain hands-on experience in omnichannel customer support, patient-facing consultations, product troubleshooting, and service operations. You'll work closely with our showroom and support teams to deliver empathetic, high-touch support to customers ranging from elderly individuals managing chronic conditions to healthcare professionals.
Key Responsibilities
- Omnichannel Customer Support: Assist in managing incoming inquiries across WhatsApp, phone calls, live chat, and email regarding product features, order status, and warranty coverage.
- Showroom Consultation & Walk-ins: Welcome walk-in customers at our showroom, demonstrate how to use smart health devices (e.g., blood pressure monitors, oxygen concentrators), and address basic technical or usage questions.
- Troubleshooting & Technical Guidance: Help guide non-technical customers through device setup, mobile app pairing (iOS/Android), and basic troubleshooting.
- Issue Escalation & Log Management: Document customer issues, feedback, and return/replacement requests accurately in the CRM system; escalate technical or product defect reports to the quality and technical teams.
- Order Status Tracking: Coordinate with the logistics team to update customers on order fulfillment, delivery schedules, and exchanges.
- Customer Feedback & Insights: Collate customer feedback and recurring complaints to help the customer experience team improve product user manuals and support workflows.
Requirements & Qualifications
- Education: Currently pursuing a Diploma or Bachelor’s Degree in Communications, Business Studies, Hospitality, Healthcare Administration, or a related field.
- Communication Skills: Clear, empathetic, and professional written and verbal communication in English. Conversational fluency in Mandarin or local dialects is a strong plus to assist non-English speaking elderly walk-ins.
- Customer-Centric Mindset: Patient, polite, and comfortable guiding customers through device operation with care and detail.
- Technical Aptitude: Comfortable learning to use smart health apps, basic diagnostic software, and internal CRM tools.
- Proficiency: Basic knowledge of MS Office (Word, Excel) and messaging tools (WhatsApp Business, Zendesk, or similar support platforms).