Customer Service Executive Retail
Job Summary
The Customer Service Executive will act as the frontline representative at the showroom, handling physical precious metal transactions and providing expert service to clients. The role involves a dynamic mix of face-to-face customer interaction, operational precision, and utilizing AI-driven tools to improve business processes. This is an growth-oriented position for proactive individuals who can maintain high standards of accuracy and professional communication.
Responsibilities
- Manage high-value precious metal transactions and authenticity testing
- Provide professional customer service in-person, via email, and phone
- Identify and implement process improvements using AI/digital tools
- Maintain showroom operations and assist with inventory management
Required Skills
- Meticulous attention to detail and high integrity
- Strong verbal and written English communication
- Proactive problem-solving and self-initiative
- Adaptability in a fast-paced retail/operational environment
- Proficiency with AI tools and modern digital technology
Job Details
### Position Overview
This role involves being the face of the brand, greeting customers, and guiding them through product ranges while completing transactions accurately. You will handle gold, silver, and platinum directly, testing authenticity and ensuring high-stakes transactions are processed with precision.
### Core Responsibilities
- **Client Interaction:** Build genuine relationships with customers, understand their needs, and explain complex precious metal products clearly.
- **Operational Precision:** Manage physical inventory, assist with purchases and sell-backs, and maintain rigorous accuracy in high-value asset handling.
- **Process Improvement:** Identify bottlenecks, suggest process optimizations, and contribute to marketing or affiliate program initiatives.
- **Multi-channel Support:** Balance in-person showroom duties with customer support via email and telephone.
- **Tech Integration:** Proactively use AI and digital tools to streamline inventory, draft communications, and perform market research.
### Required Qualifications & Traits
- **Meticulousness:** Exceptional attention to detail, especially when handling high-value products.
- **Initiative:** Ability to work independently, identify tasks without being told, and act on problem-solving opportunities.
- **Communication:** Fluency in spoken and written English is mandatory; proficiency in additional languages is a strong advantage.
- **Adaptability:** Comfort in switching between client-facing, operational, and administrative tasks throughout the day.
- **Digital Literacy:** A forward-thinking mindset regarding the use of AI tools for workplace efficiency.
### Working Conditions
- 5-day work week, inclusive of 1 weekend day (Saturday or Sunday).