Customer Service Call Centre
Job Summary
The Customer Service representative will be responsible for handling inbound and outbound customer communications through calls and emails. You will manage customer enquiries, feedback, and complaints while ensuring accurate record-keeping and issue resolution. The role requires maintaining high service standards and professionalism in a fast-paced environment.
Responsibilities
- Handle inbound/outbound calls and emails
- Resolve customer enquiries and complaints
- Maintain accurate interaction records
- Meet service KPIs and response times
Required Skills
- Excellent communication skills
- Customer service orientation
- Conflict resolution skills
- Basic computer proficiency
Job Details
Responsibilities:
- Attend to inbound and/or outbound customer calls professionally.
- Handle customer enquiries, feedback, complaints, and requests promptly.
- Provide accurate information on products, services, billing, or procedures.
- Follow up on unresolved issues and ensure timely resolution.
- Record and update customer interactions in the system accurately.
- Escalate complex cases to relevant departments when necessary.
- Meet service standards, response times, and KPIs.
- Maintain professionalism and good customer relationships at all times.
- Assist with administrative and documentation duties when required.
- Support team operations and participate in training sessions.
Requirements:
- Good communication and interpersonal skills.
- Customer-oriented with a positive attitude.
- Able to handle difficult customers calmly and professionally.
- Basic computer knowledge and typing skills.
- Prior customer service or call centre experience preferred.