Customer Service Executive
Job Summary
We are seeking a Customer Service Executive to welcome customers, assess inquiries, and manage repair jobs efficiently. The successful candidate will coordinate with technicians, handle billing, and ensure high standards of customer satisfaction. We are looking for individuals with strong communication skills and a willingness to work retail hours.
Responsibilities
- Welcome customers and handle service inquiries
- Register and manage repair jobs in the system
- Coordinate with technicians and process payments
- Resolve customer concerns and maintain records
Required Skills
- Minimum GCE N/O Level, NITEC, Diploma or equivalent
- Customer service or retail experience
- Strong communication and interpersonal skills
- Problem-solving and teamwork skills
Job Details
Key Responsibilities
- Welcome customers and provide a warm, professional service experience
- Assess customer enquiries and register repair jobs accurately in the service system
- Explain repair processes, warranty coverage, pricing, and turnaround time clearly
- Manage customer expectations through effective communication and service updates
- Coordinate with technicians on repair status and collection readiness
- Handle payments, invoicing, and collection of repaired devices
- Perform basic device checks and follow service SOPs
- Maintain accurate customer records while ensuring PDPA compliance
- Resolve customer concerns professionally and escalate complex cases when necessary
- Contribute to outlet KPI targets including customer satisfaction, productivity, and job accuracy
Requirements
- Minimum GCE N/O Level, NITEC, Diploma or equivalent
- Prior experience in customer service, retail, hospitality, or service centres is an advantage
- Excellent communication and interpersonal skills
- Comfortable using computers and learning new systems
- Able to work retail hours of 6 days per week, including weekends and public holidays
- Positive attitude with strong problem-solving and teamwork skills