Customer Service Admin
Job Summary
The Customer Service Coordinator handles customer inquiries, processes orders, and coordinates with internal departments. This role requires managing order fulfillment and ensuring seamless delivery of goods and services. Candidates must possess strong communication skills and the ability to multitask effectively.
Responsibilities
- Manage customer inquiries and orders
- Coordinate with logistics and warehouse
- Maintain system records and documentation
- Resolve customer complaints and issues
- Provide administrative support
Required Skills
- Strong communication skills
- Multitasking ability
- Attention to detail
- Microsoft Dynamics/Business Central experience
Job Details
Key Responsibilities:
1. Customer Support & Order Management
- Handle incoming calls, emails, and WhatsApp messages from customers.
- Process sales orders, delivery orders, and invoices accurately in the system.
- Coordinate order fulfilment with the warehouse and logistics teams.
- Follow up on order status, delivery schedules, and resolve issues promptly.
2. Communication & Coordination
- Act as the main contact point between customers and internal teams.
- Liaise with the warehouse, logistics, and sales departments to ensure timely deliveries.
- Inform customers of any delays, changes, or stock issues.
3. Documentation & System Updates
- Maintain and update customer records in the system (e.g. Microsoft Dynamics / Business Central).
- Prepare and file delivery documents, invoices, and other customer-related paperwork.
- Generate daily/weekly reports for management review.
4. After-Sales Service
- Handle customer feedback, complaints, and return requests professionally.
- Ensure proper follow-up and closure of customer issues.
- Maintain a high level of customer satisfaction through efficient service.
5. Administrative Support
- Assist in preparing quotations, price lists, and related documents when required.
- Support ad hoc duties assigned by management.