Customer Service Executive

Role Overview We are looking for a bubbly, energetic, and service-oriented Customer Service Executive to support front-facing customer interactions and daily client servicing operations. This role is ideal for someone who enjoys engaging with people, communicates confidently, and thrives in a fast-paced customer-focused environment. Key Responsibilities - Attend to customer enquiries professionally via walk-ins, phone calls, WhatsApp, email, and social platforms - Provide excellent front-desk and customer support experience to clients - Build strong customer relationships through warm and attentive service - Handle appointment scheduling, confirmations, and follow-ups efficiently - Support customer retention through proactive engagement and service recovery when required - Maintain accurate customer records, transactions, and administrative documentation - Coordinate with internal teams to ensure smooth daily operations and customer satisfaction - Assist with cashiering, payment processing, and basic sales support when required - Uphold professional grooming standards and represent the company positively at all times Requirements - Minimum 1 to 2 years of experience in customer service, client servicing, front desk, retail, beauty, banking, hospitality, or related customer-facing roles - Candidates from beauty/aesthetics clinics, luxury retail, airline cabin crew, hospitality, or bank teller/credit card servicing backgrounds will have an advantage - Strong verbal communication and interpersonal skills - Well-spoken with good command of English and Mandarin to liaise with Mandarin-speaking customers - Pleasant, confident, and presentable personality with strong people skills - Energetic, bubbly, and customer-oriented attitude - Able to multitask and remain composed in a fast-paced environment - Proficient in basic administrative and computer skills (Microsoft Office, CRM/booking systems, WhatsApp Business, etc.) - Positive learning attitude, responsive, and adaptable to operational needs Strong Consideration Factors - Candidates with strong emotional intelligence and natural customer engagement skills - Experience handling high-touch customer service environments or premium clientele - Strong professionalism, responsiveness, and service recovery capabilities - Stable employment history and genuine interest in customer-facing roles Working Hours - 6 day work week (alternate weekend) - Monday to Friday: 11am to 9pm (inclusive of break) - Saturday OR Sunday: 10am to 7pm (inclusive of break)