Customer Service Officer
Job Summary
As a Customer Service Officer, you will be the first point of contact for students and parents, providing exceptional service by managing calls, WhatsApp, and emails. You will address queries, provide guidance on course offerings, and resolve issues promptly to ensure high customer satisfaction. Your role involves building relationships with potential and existing customers while coordinating with internal teams to maintain service excellence.
Responsibilities
- Manage customer inquiries via multiple channels
- Provide course and enrollment guidance
- Maintain professional customer relationships
- Coordinate with internal sales and support teams
Required Skills
- Proficiency in MS Office (Word, Excel)
- Minimum 1 year customer service experience
- Strong interpersonal and communication skills
- Customer-centric and proactive mindset
Job Details
Responsibilities:
- Respond promptly and professionally to customer inquiries via calls, WhatsApp, and emails to provide accurate information and effective solutions.
- Provide detailed guidance on course offerings, curriculum, and enrollment procedures to support customer decision-making.
- Create a welcoming and professional environment that ensures customers feel valued and respected during all interactions.
- Build and maintain strong relationships with potential and existing customers by communicating clearly and offering personalized assistance.
- Coordinate with centre staff and sales teams to resolve customer inquiries and provide up-to-date information on course availability and schedules.
- Execute ad-hoc projects or assignments as assigned to support team objectives.
Working Hours:
- Four Weekdays (1.15pm - 9.45pm) and one Weekend (8.15am - 6.45pm).
Required competencies and certifications:
- Proficient in MS Office applications, including Word and Excel.
- Minimum of 1 year of customer service experience.
- Education equivalent to GCE ‘O’, NITEC, Diploma, or relevant work experience.
Preferred competencies and qualifications:
- Strong customer-centric mindset demonstrated through positive and proactive service delivery.
- Pleasant and cheerful disposition that enhances customer engagement.
- Effective interpersonal communication skills to foster trust and rapport.