Customer Service Officer
Job Summary
As a Customer Relations Associate, you will be the primary point of contact for students and parents, ensuring a positive experience at the centre. You will handle inquiries, manage administrative tasks, and support daily operations to maintain a conducive learning environment. This role requires excellent interpersonal skills and a commitment to high-quality customer service.
Responsibilities
- Handle customer inquiries via multiple channels
- Perform administrative and fee processing tasks
- Support teachers and maintain daily centre operations
- Ensure student safety and satisfaction
Required Skills
- At least 1 year of customer service experience
- Proficient in MS Office (Word and Excel)
- Strong interpersonal and communication skills
- Flexible working hours including weekends
- GCE 'O' Level/NITEC/Diploma/Degree holder
Job Details
Key Responsibilities:
Customer Service:
- Attend to customer inquiries via walk-in, chat, phone and email in a promptly and proactive manner.
- Understand the customers’ needs and maintain a continuous high level of customer service delivery and satisfaction.
- Create a warm and high quality customer service experience.
- Establish rapport and build good relationships with the customers.
- Work closely with other departments to meet customer needs and enhance service quality.
- Training will be provided to acquire knowledge of the programmes, services and operation process.
Administration:
- Keep detailed and accurate records of customer interactions, transactions, and documentation.
- Process monthly fee payments into the system.
- Provide support to teachers.
- Ensure the safety and well-being of all students at the Centre.
- Ensure smooth operation at centre daily.
- Any other ad-hoc projects or assignments which might be assigned from time to time.
Requirements & Skills:
- Be able to work 4 weekdays (1.15pm - 9.45pm), and 1 weekend (8.15am - 6.45pm)
- GCE ‘O’ Level, NITEC Certificate, Diploma, or Degree in any field
- Proficient in MS Office (Word and Excel)
- At least 1 year of customer service-related working experience
- Strong customer-focused personality and mind-set
- Pleasant and cheerful disposition
- Excellent interpersonal communication skills