Customer Service Receptionist Officer
Job Summary
The Customer Service Officer cum Receptionist will handle the company hotline and provide front-line support to customers. This role involves managing telephone calls, addressing queries via email, and coordinating with internal staff to resolve complaints. Candidates are expected to ensure efficient communication and maintain high standards of customer service.
Responsibilities
- Manage customer hotline and emails
- Screen and direct telephone calls
- Coordinate internal resolution of complaints
- Resolve customer queries and issues
Required Skills
- GCE ‘N’/‘O’ Level qualification
- 1-2 years customer service experience
- Strong analytical and problem-solving skills
- Proficiency in MS Office (Excel & Word)
- Strong interpersonal communication skills
Job Details
Responsibilities:
- Handle customer service hotline and provide first level of support
- Handling telephone calls, screening and directing calls
- Provide quality customer service to customers over phone or email
- Co-ordinate with internal staff and ensure closure of all customer service calls/complaints
- Resolve customer queries efficiently and escalate problems/issues promptly
- Other ad-hoc duties as assigned
Requirements:
- Minimum GCE ‘N’/‘O’ Level
- 1 to 2 year(s) relevant experience in customer service or retail
- Strong analytical, good problem solving and decision making abilities
- Proficient in MS Office (Excel & Word)
- Ability to work independently with minimum supervision
- Customer-oriented with good interpersonal and communication skill