Part Time Customer Service
Job Summary
As a Permanent Part-Time Customer Service Officer, you will serve as the primary point of contact for clients, managing communications and ensuring smooth operations at our swim school. You will be responsible for handling inquiries, coordinating schedules, and providing exceptional support to parents and students. This role requires a people-oriented individual who is organized, tech-savvy, and eager to thrive in a vibrant, collaborative environment.
Responsibilities
- Manage client inquiries via phone, email, and WhatsApp
- Oversee daily scheduling and administrative tasks
- Facilitate client check-ins and provide facility support
- Maintain high service standards in a fast-paced environment
Required Skills
- Customer service/Sales experience
- Proficiency in Microsoft Office and Google Workspace
- Excellent verbal and written communication
- Strong multitasking and organizational abilities
- Growth mindset and willingness to learn
Job Details
The Role: Permanent Part Time Customer Service Officer
As our new Permanent Part-Time Customer Service Administrator, you'll guide our clients through their swimming experiences, ensuring every client enjoys their time at the swim school. From answering calls and responding to WhatsApp messages and emails, you’ll be the friendly face and voice of our school, ensuring everything runs smoothly.
What We're Looking For:
- Chatty Champ & Customer Service Star: You can engage and express yourself effortlessly, both in person and through written communication. You naturally excel at helping others and genuinely like people, thriving in a people-oriented environment.
- Team Spirit: You believe that a good team can achieve greater things than an individual. You love being part of a team and are always ready to roll up your sleeves to get things done.
- Organizational Guru: Calls, emails, schedules, multitasking? You handle them all like a pro. A task list is your best friend, and whether working solo or under pressure, precision and efficiency are your middle names.
- Tech Savvy: You navigate Microsoft Office and Google Workspace with ease, and have sound knowledge of scheduling software.
- Client Connector: You excel at making connections, whether it’s face-to-face, on the phone, or online.
- Learning Lover: You seek out learning opportunities and have a growth mindset, always eager to expand your skills. No invoicing experience? No problem! We’re happy to train you—but you’ve got to have a thirst for knowledge.
The Nitty-Gritty:
- Experience: At least 1 year of experience in Customer Service, Sales or roles involving customer interactions.
- Schedule: 4 days a week (Saturday & Sunday: 7:30 AM – 6:00 PM; Monday & Tuesday: 8:00 AM – 6:00 PM)
- Perks: Enjoy paid training opportunities, complimentary food at meetings, free swim lessons, fun team events, prorated special and “no kids” leaves, prorated course allowance and flexible credit, medical benefits (excluding dental), full UBX gym membership, uniforms, swimwear discounts, and holiday gifts.
- Mobility: This role involves moving between pools within the Dempsey area (short walking distance) to support clients.
- Vaccination: Fully vaccinated.