Customer Service Executive
Job Summary
Support daily customer service operations by engaging the public, providing digital assistance, managing incidents, and maintaining service areas. You will engage with the public to resolve inquiries, handle on-site incidents, and ensure service standards are met. The role involves administrative tasks, equipment operation, and maintaining a professional environment.
Responsibilities
- Provide customer assistance and digital support
- Monitor and respond to on-site incidents
- Perform administrative tasks and collect feedback
- Maintain service area cleanliness and standards
Required Skills
- Minimum 2 years customer service experience
- Effective communication skills
- Public service sector experience preferred
Job Details
Responsibilities:
- Engage members of the public to provide clear and helpful customer assistance and digital support for routine inquiries.
- Monitor and respond to incidents on-site promptly to maintain safety and service quality.
- Operate and handle equipment correctly to support contract requirements and data management.
- Collect customer feedback and perform administrative tasks to support customer service center operations.
- Maintain cleanliness and orderliness of service areas to ensure a professional environment.
- Report punctually before operating hours and comply with client service, conduct, and performance standards.
Preferred competencies and qualifications:
- Minimum 2 years of experience in customer relations or customer handling.
- Experience in public service sector environments is advantageous.
- Effective communication skills to interact clearly with customers and team members.