Customer Service Officer
Job Summary
The Customer Service Officer supports daily logistics operations by managing customer enquiries and coordinating shipments. This role ensures seamless communication between clients, warehouse teams, and transport partners to maintain high service levels. The position focuses on order accuracy, timely updates, and overall customer satisfaction.
Responsibilities
- Manage customer enquiries via various channels
- Coordinate shipments and warehouse activities
- Process orders using SAP/WMS systems
- Ensure compliance with service level agreements (SLA)
Required Skills
- 1-2 years experience in Logistics
- Proficiency in MS Office
- Knowledge of SAP/WMS systems
- Strong communication and interpersonal skills
- Diploma in Logistics or Business Admin
Job Details
Job Description & Requirements
Customer Support & Communication
- Handle customer enquiries via phone, email, or system platforms
- Provide updates on shipment status, delivery schedules, and order issues
- Resolve customer complaints or escalate issues when necessary
Order & Shipment Coordination
- Process and monitor incoming customer orders in the system
- Coordinate with warehouse and transport teams for timely delivery
- Ensure accuracy of order details, invoices, and shipping documents
System & Documentation
- Use SAP / WMS (Warehouse Management System) for order processing and tracking
- Maintain accurate records of shipments, delivery status, and customer requests
- Prepare basic reports on order status or service issues
Internal Coordination
- Liaise with warehouse, operations, and drivers to ensure smooth workflow
- Follow up on delayed shipments or operational issues
- Support operations team during peak periods when needed
Service & Compliance
- Ensure service level agreements (SLA) are met
- Maintain professionalism in all customer interactions
- Follow company SOPs and logistics procedures
Requirements
- 1 to 2 years of experience in Logistics industry / related
- Education background will be a bonus
- Preferably Diploma in Logistics or Business Admin
- Product and System knowledge & MS Office Skill
- Able to perform overtime when required
- Customer service orientated, with good communication and interpersonal skill