Customer Service Executive
Job Summary
The Customer Service Executive is responsible for managing contract agreements, processing sales orders, and handling customer inquiries within a manufacturing environment. The role also involves overseeing import and export shipments, updating ERP system records, and generating reports for management. Candidates are expected to possess a diploma in Business or Engineering with at least two years of relevant experience.
Responsibilities
- Manage and maintain contract agreements as per SOP
- Process sales orders and handle customer inquiries
- Oversee import and export shipments
- Update customer profiles and pricing in ERP system
Required Skills
- Minimum Diploma in Business or Engineering
- Minimum 2 years of customer service experience in manufacturing
Job Details
Job Description:
- In charge of supporting in maintaining all contract agreements as per company SOP
- In charge of assisting with the creation, review and analysis of contractual documents as well as ensuring the compliance with the company guidelines.
- In charge of the accurate and timely management of sales order activities
- Responsible in answering to customer inquiries which including updates on order and delivery status.
- In charge of supporting in generating department reports for management review and discussion.
- In charge of import and export shipments
- Responsible in ensuring of contract review is conducted timely, and contract deliverables are flown down to the responsible parties in compliance to the company SOP
- Taking charge of updating customers’ profiles, contract pricing and customer order pricing in the ERP system.
- Perform other duties as assigned.
Job Requirement:
- Minimum Diploma in Business or Engineering
- Minimum 2 years of working experience in customer service experience in a manufacturing environment