Customer Service Executive
Job Summary
As a Customer Service Representative in the seafreight industry, you will deliver exceptional service by managing customer inquiries, coordinating shipments, and resolving issues. You will ensure compliance with industry regulations to enhance overall customer satisfaction. The role involves maintaining clear communication with internal teams and external vendors to facilitate smooth logistics operations.
Responsibilities
- Manage customer inquiries via multiple channels
- Coordinate logistics with internal and external partners
- Process shipping documentation and invoices
- Resolve shipment delays and customs issues
- Maintain accurate customer interaction records
Required Skills
- Customer service experience in seafreight
- Proficiency in Microsoft Office
- Knowledge of shipping regulations and documentation
- Strong verbal and written communication
- Creative problem-solving abilities
Job Details
Responsibilities
- Serve as the primary contact for seafreight customers, managing inquiries via phone, email, and chat promptly and professionally.
- Coordinate shipment logistics by collaborating with internal teams, overseas offices, and third-party vendors to ensure timely and accurate delivery.
- Provide accurate quotes and booking confirmations to customers and overseas offices to facilitate smooth transactions.
- Track and trace shipments, delivering timely updates to customers to maintain transparency.
- Resolve customs, documentation, and shipment delay issues by applying problem-solving skills to minimise disruptions.
- Prepare and verify shipping documentation, including bills of lading and invoices, to ensure regulatory compliance.
- Collaborate with operations teams to meet specific customer requirements and improve service delivery.
- Maintain detailed records of customer interactions and update accounts to support effective communication and follow-up.
- Continuously update knowledge of seafreight industry regulations, procedures, and documentation to ensure compliance.
- Adhere strictly to company policies and regulatory requirements to uphold operational standards.
- Demonstrate a positive and professional demeanour in all customer and coworker interactions to foster a supportive environment.
Preferred competencies and qualifications
- Diploma or equivalent educational qualification; some college coursework preferred.
- Entry Level are welcome to apply.
- Prior customer service experience in the seafreight industry preferred.
- Proficiency in Microsoft Office and basic computer skills.
- Knowledge of seafreight industry regulations, procedures, and documentation requirements preferred.
- Strong verbal and written communication skills tailored to customer service contexts.
- Creative problem-solving skills to effectively address customer issues.
- Ability to multitask and perform efficiently in a fast-paced environment.
- Customer-centric mindset with a passion for delivering excellent service.