Customer Service Shipping Coordinator
Job Summary
This role involves managing customer bookings, processing shipping documentation, and coordinating with shipping lines and logistics partners for FCL and LCL cargo. The incumbent will ensure accuracy in job references, handle special shipment requirements, and maintain clear communication with shippers regarding vessel details or delays. The position requires a candidate to work effectively in a 5-day work week environment based in Bukit Batok.
Responsibilities
- Process and document customer bookings accurately.
- Coordinate shipments with shipping lines and consolidators.
- Arrange trucking and cargo collection services.
- Communicate vessel updates and shipment delays to shippers.
Required Skills
- Logistics Management qualification
- 1-3 years relevant industry experience
- FCL and LCL cargo handling
- Strong documentation and coordination skills
Job Details
Job Scope:
• Ensure customer bookings are promptly documented, processed and reviewed for accuracy and completeness.
• Input export job reference.
• Any special shipment requirements shall be resolved with the shipper prior accepting the booking.
• Keep Sales Personnel informed about their bookings.
• Upon receipt of booking from shipper, Customer Service will book shipment direct with shipping lines or our consol for both FCL and LCL cargo.
• After confirmation of space with shipping lines or consol, Customer Service will advise shipper via email or fax.
• Customer Service will proceed to arrange the trucking and collection of cargo if customer require this service.
• Any changes in vessel details or delay in arrival date will be made known to shipper via phone or email by Customer Service.
• Ensure all cargoes send in good condition and if any damage shall revert to customer immediately.
Requirement:
• GCE O Level / Diploma or Degree in Logistics Management or equivalent.
• 1 to 3 years of relevant experiences.