Customer Service Executive
Job Summary
We're looking for an enthusiastic Customer Service Executive to manage student transportation services, ensuring safe travels and informed parents. You will handle parent enquiries, coordinate bus routes, and collaborate with the Operations Team to maintain smooth operations. Ideal candidates will possess strong communication skills, a customer-first mindset, and experience in customer service.
Responsibilities
- Deliver outstanding customer service
- Handle enquiries and resolve concerns
- Assist with bus routes and schedules
- Work closely with Operations Team
- Prepare customer service reports
Required Skills
- Diploma, Degree, or equivalent
- 1–3 years customer service experience
- Excellent communication skills
- Proficiency in Microsoft Office
- Strong organizational skills
Job Details
🌟 What You'll Be Doing
No two days are the same! You'll be:
- Delivering outstanding customer service and creating positive experiences for parents, guardians, schools, and stakeholders.
- Handling enquiries and resolving concerns professionally and promptly.
- Assisting parents and guardians with bus routes, schedules, and transportation information.
- Working closely with our Operations Team and school representatives to ensure students travel safely and arrive on time.
- Preparing regular customer service reports and tracking service performance.
- Maintaining accurate records of customer interactions, feedback, and resolutions.
- Supporting route planning and scheduling improvements with the Operations Team.
- Assisting with Accounts Receivable follow-ups when required.
- Taking on additional responsibilities as assigned by Management.
🎯 What You're Looking For
You're someone who enjoys helping others and thrives in a fast-paced environment.
You'll have:
- A Diploma, Degree, or equivalent qualification.
- 1–3 years of customer service experience (transportation or logistics experience is a plus!).
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building abilities.
- Great organisational, multitasking, and time management skills.
- The ability to work independently while being a supportive team player.
- Proficiency in Microsoft Office applications.
- A positive attitude, willingness to learn, and a customer-first mindset.
- Availability to start work as early as 6:30 AM or 7:00 AM.
💙 Why Join Us?
Every day, you'll help ensure students get to school safely while providing peace of mind to parents and schools. If you're passionate about delivering exceptional service and enjoy working with a collaborative team that makes a meaningful impact, we'd love to hear from you!