Customer Service Assistant
Job Summary
The Customer Service Assistant will handle customer inquiries and coordinate closely with warehouse and logistics teams to ensure accurate order processing and delivery. This role requires preparing order documentation, managing billing invoices, and maintaining accurate data entry in internal systems. Candidates should have a GCE O Level and proficiency in Excel tools such as vlookup and pivot tables.
Responsibilities
- Handle customer inquiries via email, phone, and other channels
- Coordinate closely with warehouse and logistics teams for order processing
- Prepare and manage documentation for customer orders, billing, and inventory
- Maintain accurate data entry in internal systems
Required Skills
- GCE O Level
- Proficient in Excel tools (vlookup, pivot tables, formulas)
- Independent, proactive and positive attitude
Job Details
Roles and Responsibilities
Responsibilities:
- Handle customer inquiries via email, phone, and other channels in a timely and professional manner.
- Coordinate closely with warehouse and logistics teams to ensure accurate order processing and delivery.
- Prepare and manage documentation for customer orders, billing, and inventory.
- Generate billing invoices and assist with inventory and order reports.
- Maintain accurate data entry in internal systems (customer and warehouse management).
- Resolve customer issues effectively or escalate when required.
- Support daily operations and perform ad-hoc duties as assigned.
Qualification Requirements
- GCE O Level
- Competent and familiar with excel tools and functions such as vlookup, pivot tables, formulas and linkages of data points
- Independent, proactive and positive attitude
- To provide operations support on need basis when needed