Customer Service Officer
Job Summary
The Customer Service Officer will act as a Brand Ambassador to support daily showroom operations for BYD and Denza vehicles. This 12-month contract role involves welcoming visitors, maintaining showroom standards, and managing customer inquiries to ensure a positive experience. The position requires strong interpersonal skills and an ability to assist with promotional and administrative tasks.
Responsibilities
- Manage showroom operations and customer reception
- Maintain vehicle displays and showroom standards
- Record leads into CRM system
- Support social media and promotional activities
- Assist with administration and cashiering duties
Required Skills
- GCE N/O Level or equivalent
- 1+ year customer service experience
- Strong communication skills
- Attention to detail
- Social media and video content proficiency
Job Details
Responsibilities:
- Welcome customers warmly and create a comfortable, engaging showroom environment.
- Represent the brand professionally through appearance, communication, and service.
- Maintain showroom presentation, vehicle readiness, and displays according to brand standards.
- Engage visitors proactively, understand their needs, and provide a positive customer experience.
- Collect customer details and interests for follow-up, and enter leads accurately into the CRM system.
- Support brand awareness through compelling content creation, social media platforms, and other promotional activities.
- Assist with daily showroom operations, including customer service, basic administration, and cashiering where required.
- Help manage showroom supplies, promotional materials, and inventory items.
- Gather customer feedback on their showroom experience and share insights with management.
- Take part in training, marketing events, roadshows, and other duties assigned to support business needs.
Requirements:
- This is a 12-Months contract role with working hours aligned to mall operating hours.
- Minimum GCE ‘N’/‘O’ Level (or equivalent).
- Minimum 1 year experience in customer service or retail (customer-facing environment).
- Strong communication and interpersonal skills.
- Good problem-solving ability and attention to detail.
- Prior knowledge of the automotive industry, and familiarity with social media platforms and video taking would be advantageous.
- Proficiency in multiple languages is an advantage to support communication with diverse customers.