E-commerce Customer Service Officer

Responsibilities: - Assist customers with showroom try-ons and provide guidance on styling and fit. - Manage online orders from start to finish including processing, monitoring status, and updating customers on changes or delays. - Coordinate with shipping or warehouse teams to ensure orders are fulfilled accurately and on time. - Oversee the fulfillment process: check stock levels, pack orders, and arrange for shipping or delivery. - Provide exceptional customer service and resolve issues or complaints in a timely, professional manner. - Collaborate with cross-functional teams to ensure accurate order fulfillment, shipping, and delivery. - Develop and implement initiatives to improve online shopping experience and customer satisfaction. - Maintain accurate records and reports on sales, inventory, and customer interactions. - Monitor social media platforms and engage with customers on Instagram, Facebook, and other channels. - Respond promptly to customer inquiries. - Perform other duties as assigned by management. Qualifications: - Minimum experience in retail operations or customer service, preferably in an online fashion business. - Strong communication skills with a customer-focused approach. - Ability to multitask, work well under pressure, and meet deadlines. - Excellent problem-solving skills and ability to work independently or as part of a team. - Proficiency with Microsoft Office, Google Drive, and social media platforms. - Familiarity with e-commerce platforms and order management systems is an asset. - Diploma or Bachelor's degree in Business Administration, Marketing, or related field is preferred but not required.