Customer Service Officer Receptionist
Job Summary
Handle customer service hotline and provide first level of support for incoming inquiries. Coordinate with internal staff to ensure the resolution of all customer service calls and complaints. Perform administrative duties and provide quality service to customers via phone and email.
Responsibilities
- Manage customer service hotline and telephone calls
- Resolve customer queries and complaints
- Coordinate with internal teams
- Perform ad-hoc administrative duties
Required Skills
- GCE N/O Level
- 1-2 years customer service experience
- MS Office proficiency
- Strong analytical and problem-solving skills
- Excellent communication skills
Job Details
Responsibilities:
- Handle customer service hotline and provide first level of support.
- Handling telephone calls, screening and directing calls.
- Provide quality customer service to customers over phone or email.
- Co-ordinate with internal staff and ensure closure of all customer service calls/complaints.
- Resolve customer queries efficiently and escalate problems/issues promptly.
- Other ad-hoc duties as assigned.
Requirements:
- Minimum GCE ‘N’/‘O’ Level.
- 1 to 2 year(s) relevant experience in customer service or retail.
- Strong analytical, good problem solving and decision making abilities.
- Proficient in MS Office (Excel & Word).
- Ability to work independently with minimum supervision.
- Customer-oriented with good interpersonal and communication skill.