Customer Service Executive
Job Summary
We are seeking a committed Operations/Customer Service Executive to join our team in a dynamic environment. You will support daily operations, coordinate customer requests, and ensure seamless communication across our outlets and operations team. The role focuses on delivering excellent service and maintaining high operational standards.
Responsibilities
- Manage daily laundry operations
- Handle customer enquiries and complaints
- Coordinate pick-up and delivery schedules
- Prepare corporate quotations and proposals
Required Skills
- Strong customer service skills
- Proficiency in English and Chinese
- Computer and mobile system literacy
- Problem-solving and communication skills
Job Details
Responsibilities:
- Support daily laundry operations to ensure customers’ needs and service requirements are met efficiently
- Check and price laundry orders accurately
- Handle customer enquiries, sales calls, and service requests in a professional manner
- Coordinate and schedule pick-up and delivery arrangements
- Assist in addressing customer feedback and resolving complaints promptly and courteously
- Prepare quotations, proposals, and RFP submissions for corporate clients
- Work closely with the Operations Manager and team to resolve operational matters and improve service standards
Requirements:
- Pleasant personality with strong customer service skills
- Polite, responsible, and able to communicate well with customers and colleagues
- Comfortable using computers and mobile-based systems
- Able to communicate in English and Chinese
- Able to work evenings and/or weekends when required
- Singapore Citizens, Permanent Residents, and LTVP holders are welcome to apply