Customer Service Executive

Responsibilities: - Respond to customer enquiries through phone calls, WhatsApp, email, social media, and online platforms. - Assist customers with product information, order placement, delivery timing, pricing, promotions, and festive gifting options. - Handle order-related issues such as amendments, cancellations, delivery updates, missing items, complaints, and urgent requests. - Coordinate closely with e-commerce, warehouse, logistics, and retail teams to resolve customer matters quickly. - Support corporate gifting enquiries and assist with bulk order follow-ups where required. - Maintain accurate customer records, order updates, and service notes. - Ensure all customer interactions are handled professionally, warmly, and promptly. - Escalate complex issues to the relevant department or supervisor when needed. - Support the team during high-volume festive peak periods. Requirements: - Minimum GCE “O” Level, NITEC, Diploma, or equivalent. - Prior experience in customer service, retail, call centre, e-commerce support, F&B, or hospitality will be advantageous. - Good communication skills in English. - Patient, polite, and able to manage customer enquiries professionally. - Able to work in a fast-paced festive season environment. - Comfortable using WhatsApp, email, order systems, Google Sheets, Excel, or CRM tools. - Responsible, responsive, and able to follow up on customer issues until resolution. - Able to commit to a 3-month contract period.