Senior Sales Supervisor

Job title: Senior Supervisor (Sales Operations & Customer Service) Job ID: 20379 - CK Location: Chang Basic up to $5,000 + AWS Bonuses + Variable Bonuses Responsibilities: - Independently manage the reservation acceptance process and maintain accurate data for outbound cargo shipments. - Apply established cargo pricing and prepare or coordinate cargo load plans and related diagrams based on operational requirements. - Manage daily space control activities for shipments, exercising sound judgement in space allocation and escalating exceptional cases to management where necessary. - Respond accurately and promptly to customer inquiries, sales claims, and operational issues, including more complex cases that require coordination with relevant internal stakeholders. - Maintain and manage the customer information database, ensuring accuracy, completeness, and timely updates. - Proactively maintain strong relationships with existing clients to ensure service satisfaction, address operational concerns, and support repeat business. - Identify customer needs and operational issues and work closely with relevant internal teams to provide appropriate solutions and maintain service quality. - Provide timely and accurate sales and customer information to support the Administration Section in the collection and settlement of outstanding operating receivables. - Liaise with customers, where necessary, to facilitate the timely resolution of outstanding payment matters. - Monitor daily sales and operational activities and highlight significant issues, trends, or areas requiring management attention. - Identify opportunities to improve sales administration processes, data accuracy, workflow efficiency, and overall service delivery, and provide recommendations to management where appropriate. - Provide guidance and operational support to junior team members and share relevant knowledge, procedures, and best practices within the Sales team. - Ensure that all sales and operational activities are carried out in accordance with established company procedures, policies, and protocols. - Perform other sales operations and customer service-related duties as assigned by management. Requirements: • 3-5 years of experience in air cargo sales or freight forwarding • 1-2 years in a team lead or supervisory capacity • Strong knowledge of air cargo products and services • Experience in customer relationship management • Familiarity with air cargo documentation and processes • Knowledge of local market and customer base