Automotive Customer Service Advisor

We are looking for a dedicated Adviser- Customer Service to be part of our customer service team. You will be part of our highly customer centric team, attending the needs and requirements of our clientele to achieve high levels of customer happiness. Being in a dynamic environment, you are expected to adapt, pick up and apply new skills and knowledge which will be necessary to your success in this role. Responsibilities: - Attend to customers’ requests for bookings, enquiries and complaints through various channels, in a timely manner - Communicate with customers to establish the service or repair needs for their vehicles and translate these job requirements into comprehensive quotations for their agreement. Promote service packages and downstream products effectively - Build sustainable relationships and trust with the customers and really committing to increase customers' engagement level - Follow-up with the workshop on pending jobs to ensure adherence to completion timelines, and keep customers updated on the status of their vehicles - Provide accurate and valid information with appropriate solutions and alternatives to handle customers' requirements and complaints - Capture customers’ feedback on the service levels, and present findings for Management’s review - Assist the Customer Service Manager in evaluating and improving the current practices and processes. Ensure compliance with company policies and safety regulations. Requirements: - GCE ‘O’ Levels / NITEC in Automotive Technology - At least 2 years of customer service experience preferrably in the automotive industry - Strong inclination to achieve customer satisfaction through delivering excellent service - Excellent communication skills and enjoys interacting with multiple stakeholders to derive solutions for customer issues