Customer Service Agent
Job Summary
Join Jet Aviation as a Customer Service Agent to act as the primary point of contact for passengers, crew members, and visitors at our world-class Fixed Base Operation. You will play a vital part in creating a seamless and memorable experience by handling arrivals, departures, and various operational support functions with professionalism and warmth. We are looking for passionate individuals ready to deliver exceptional service in a fast-paced aviation environment.
Responsibilities
- Deliver exceptional service to passengers and crew
- Handle customer enquiries, requests, and coordination
- Manage pre-flight and post-flight administrative activities
- Support Safety & Quality Management Systems
Required Skills
- Valid Singapore Class 3 or 3A Driving Licence
- Willingness to work rotating shifts
- GCE O/N Levels, NITEC, Diploma or equivalent
- Excellent communication and interpersonal skills
Job Details
As a Customer Service Agent, you will:
- Deliver exceptional customer service to passengers, flight crews, and visitors, ensuring a welcoming and professional experience at all times.
- Act as the primary point of contact for customer enquiries, requests, feedback, and service coordination.
- Respond promptly and effectively to customer needs, resolving issues with professionalism and care.
- Provide information on available products and services while identifying opportunities to enhance the customer experience.
- Coordinate and manage handling requests, pre-flight and post-flight administrative activities, and other operational support functions.
- Assist flight crews and passengers with a wide range of service requirements to ensure smooth aircraft operations.
- Support and actively participate in the Safety & Quality Management System, contributing to a strong safety culture.
- Identify, report, and escalate potential hazards, incidents, near misses, and safety concerns in accordance with company procedures.
- Collaborate closely with internal teams to ensure operational excellence and customer satisfaction.
To be successful in this role, you must possess:
- A valid Singapore Class 3 or Class 3A Driving Licence.
- Willingness and flexibility to work rotating shifts, including weekends, public holidays, and overnight shifts as required.
- A GCE 'O'/'N' Levels, NITEC, Higher NITEC, Diploma, or equivalent qualification.
- Excellent communication and interpersonal skills with a customer-centric mindset.
- The ability to remain calm, professional, and effective in a fast-paced environment.
- Strong organizational skills with attention to detail.
- A positive attitude, strong initiative, and the ability to work independently as well as part of a team.
The following would be advantageous:
- Previous experience in aviation, hospitality, luxury service, customer service, or a related industry.
- Experience working in a customer-facing environment with high service expectations.
- Familiarity with airport or ground handling operations.