Assistant General Manager

Position Overview The Assistant General Manager plays a pivotal role in supporting day-to-day business operations, ensuring service delivery standards, and driving efficiency across the organisation. This role bridges strategy and execution — overseeing workflows, coordinating with key departments, and ensuring the business operates smoothly and effectively. Key Responsibilities - Support in executing business strategies, operational plans, and performance targets. - Oversee daily operations across core functions such as Recruitment, Client Management, Finance coordination, and HR administration. - Ensure smooth end-to-end service delivery and resolve operational bottlenecks across teams. - Monitor business performance metrics, prepare periodic updates, and highlight operational or financial risks. - Work closely with Finance on invoicing, collections follow-ups, basic budgeting inputs, and ensuring compliance with internal processes. - Liaise with internal and external stakeholders (clients, vendors, partners, auditors) to ensure alignment and issue resolution. - Implement workflow improvements to enhance efficiency, reduce delays, and strengthen internal controls. - Provide leadership support to team leads through guidance, performance feedback, and coordination on cross-functional deliverables. - Assist in managing company policies, documentation, and regulatory compliance requirements. - Act as the escalation point for operational or client issues when required. - Represent the company in internal discussions or meetings when delegated. Key Requirements - Bachelor’s degree in Business, Management, HR, or related field. - 8–12 years of experience in operations, recruitment, or business management roles. Must be CEI KAH certified or pass KAH prior to joining. - Strong organisational and problem-solving skills, with the ability to manage multiple moving parts. - Good financial awareness and comfort working with reports, metrics, and basic budgeting. - Excellent communication and stakeholder-management abilities. - Ability to work independently, prioritise effectively, and maintain calm under pressure.