Assistant General Manager
Job Summary
The Assistant General Manager supports day-to-day business operations, oversees workflows across core functions, and drives organizational efficiency. This role bridges strategy and execution by coordinating with key departments, managing performance metrics, and ensuring smooth service delivery. Candidates must possess strong leadership, operational experience, and relevant certifications.
Responsibilities
- Support business strategies and operational plans
- Oversee daily operations across recruitment, finance, and HR
- Monitor performance metrics and resolve bottlenecks
- Liaise with internal and external stakeholders
Required Skills
- Bachelor’s degree in Business, Management, HR, or related field
- 8–12 years of experience in operations or business management
- CEI KAH certified or pass KAH prior to joining
- Strong organisational and communication skills
Job Details
Position Overview
The Assistant General Manager plays a pivotal role in supporting day-to-day business operations, ensuring service delivery standards, and driving efficiency across the organisation. This role bridges strategy and execution — overseeing workflows, coordinating with key departments, and ensuring the business operates smoothly and effectively.
Key Responsibilities
- Support in executing business strategies, operational plans, and performance targets.
- Oversee daily operations across core functions such as Recruitment, Client Management, Finance coordination, and HR administration.
- Ensure smooth end-to-end service delivery and resolve operational bottlenecks across teams.
- Monitor business performance metrics, prepare periodic updates, and highlight operational or financial risks.
- Work closely with Finance on invoicing, collections follow-ups, basic budgeting inputs, and ensuring compliance with internal processes.
- Liaise with internal and external stakeholders (clients, vendors, partners, auditors) to ensure alignment and issue resolution.
- Implement workflow improvements to enhance efficiency, reduce delays, and strengthen internal controls.
- Provide leadership support to team leads through guidance, performance feedback, and coordination on cross-functional deliverables.
- Assist in managing company policies, documentation, and regulatory compliance requirements.
- Act as the escalation point for operational or client issues when required.
- Represent the company in internal discussions or meetings when delegated.
Key Requirements
- Bachelor’s degree in Business, Management, HR, or related field.
- 8–12 years of experience in operations, recruitment, or business management roles. Must be CEI KAH certified or pass KAH prior to joining.
- Strong organisational and problem-solving skills, with the ability to manage multiple moving parts.
- Good financial awareness and comfort working with reports, metrics, and basic budgeting.
- Excellent communication and stakeholder-management abilities.
- Ability to work independently, prioritise effectively, and maintain calm under pressure.