Remote Mortgage Loan Officer
Job Summary
This role involves originating and managing purchase-focused mortgage loans for customers within the Zillow ecosystem. You will guide borrowers from initial contact through funding while maintaining high-quality customer service. The position requires residing in Ohio and operating effectively within a metrics-driven, performance-based environment.
Responsibilities
- Manage end-to-end mortgage purchase loans
- Convert leads and provide consultations
- Maintain pipeline metrics and compliance
- Collaborate with internal processing teams
Required Skills
- 3+ years mortgage origination experience
- Active NMLS state/federal license
- Strong consultative sales skills
- CRM and LOS software proficiency
Job Details
Responsibilities:
- Originate and manage purchase mortgage loans from application through closing while ensuring compliance with all requirements.
- Convert company-provided purchase opportunities into funded loans through proactive follow-up and effective borrower consultation.
- Build strong relationships with customers and, where applicable, with Zillow Preferred Agents and local partners.
- Manage an active pipeline while meeting defined service levels, productivity metrics, and funding expectations.
- Leverage Zillow's CRM, loan origination systems (LOS), and data-driven tools to manage pipeline health and customer engagement.
- Partner with centralized processing, underwriting, and closing teams to move loans efficiently.
- Deliver a consistent, high-quality customer experience through phone, email, and text communication.
- Stay current on market trends, lending programs, and regulatory requirements to provide tailored financing solutions.
- Maintain active licensing, complete required education, and participate in ongoing professional development.
Requirements:
- 3+ years of mortgage origination experience with a strong emphasis on purchase transactions, either as an active NMLS Loan Originator with state licenses or as a Loan Originator under a federal bank license.
- Completion of the 20-hour CORE Pre-Licensing Education and successful passage of the SAFE Mortgage Loan Originator Test - National Component with Uniform State Content.
- Physically located in and working remotely from Ohio.
- Proven success originating purchase loans in either: a high-volume, phone-based sales environment or an agent-centric referral model.
- Strong client service orientation with consultative sales skills and deep understanding of the mortgage process.
- Comfortable working in a structured, performance-driven environment with clearly defined KPIs.
- Excellent verbal communication skills and ability to build trust quickly.
- Strong time management, organization, and pipeline management skills.
- Proficiency with CRM, LOS, and Microsoft products (Outlook, Word, Excel).
- Associate's or Bachelor's degree preferred.