E-Commerce B2B Sales Executive
Job Summary
This role involves managing and growing the company's e-commerce platforms and B2B sales channels. It requires a combination of sales, digital marketing, content creation, and customer engagement. The ideal candidate will handle online store operations, develop business client relationships, and maintain social media presence.
Responsibilities
- Manage e-commerce platforms and Shopee store operations
- Identify and develop new B2B sales opportunities
- Create marketing content and manage social media channels
- Provide professional customer service and support
- Assist with sales reporting and marketing administration
Required Skills
- Diploma or Degree in Marketing/Business
- 1-2 years experience in e-commerce or sales
- Proficiency in Shopee Seller Centre and CMS platforms
- Content creation and video editing skills
Job Details
Responsibilities:
E-Commerce Sales & Management
- Manage and maintain the company’s e-commerce platforms, including website, Shopee store
- Upload and update product listings, pricing, promotions, banners, and inventory information
- Monitor sales performance and implement strategies to improve online conversion and customer engagement
- Coordinate online campaigns, flash deals, and promotional activities
- Ensure all product information and visuals are accurate and up to date
B2B Sales & Business Development
- Identify and develop new B2B sales opportunities
- Build and maintain relationships with corporate clients, retailers and F&B businesses
- Prepare quotations, follow up on leads, support order processing, fulfilment and timely payment
- Maintain strong customer relationships and provide after-sales support
- Monitor stock availability and advise customers on alternatives
Social Media & Content Creation
- Manage and maintain the company’s social media platforms (Instagram, Facebook, TikTok, etc.)
- Create engaging marketing content including photos, captions, promotional posts, and short-form video reels
- Plan and execute content calendars and marketing campaigns
- Assist in product launches, seasonal campaigns, and brand awareness activities
- Monitor social media performance, conversion and audience engagement
Customer Service & Communication
- Respond promptly to customer enquiries across social media, Shopee, WhatsApp, email, and website channels
- Handle customer feedback, complaints, and order-related issues professionally
- Provide product recommendations and support customers with purchasing enquiries
Administrative & Marketing Support
- Assist with sales reporting and campaign performance tracking
- Support general marketing and operational activities when required
- Coordinate with internal teams on stock availability, promotions, and fulfilment matters
Requirements
- Diploma or Degree in Marketing, Business, Communications, or related field
- Minimum 1–2 years of experience in e-commerce, sales, marketing, or related roles preferred
- Familiar with Shopee Seller Centre, e-commerce platforms (Wordpress/Shopify), and social media management
- Basic photography and video editing skills for content creation and reels