Assistant Manager Service Sales

Position Summary The Assistant Manager, Service Sales (Power Generation & Data Centres) is responsible for driving aftermarket service sales and business development activities for mtu power generation and critical infrastructure applications within the assigned portfolio. This role focuses on developing long-term customer relationships, expanding service revenue opportunities, and strengthening Rolls-Royce Power Systems’ presence across mission critical sectors such as Data Centres, Critical Infrastructure Facilities, Utilities & Energy, Industrial Power Generation, and Government & Institutional Infrastructure. What you will be doing: Sales & Business Development - Drive service sales growth for mtu power systems and aftermarket solutions within the assigned territory and customer portfolio. - Develop new business opportunities while maintaining and expanding existing customer accounts. - Promote long-term service agreements, maintenance contracts, upgrades, retrofits, spare parts, and technical service solutions. - Identify opportunities within mission critical and critical infrastructure sectors, especially data centres and power continuity environments. - Support route-to-market strategies through direct sales and distribution channels. - Monitor and report sales pipeline, forecast accuracy, customer activities, and revenue performance. - Achieving incoming order targets, revenue goals, and profitability objectives. Customer & Market Management - Build strong relationships with key customers, consultants, operators, contractors, and channel partners. - Act as a trusted advisor to customers on lifecycle service solutions and reliability optimization. - Conduct customer visits, technical discussions, and commercial reviews regularly. - Gather market intelligence, customer feedback, and competitive information to support strategic planning. - Ensure high levels of customer satisfaction through effective issue resolution and account management. - Support network development and continuous improvement of service business capabilities. Commercial & Contract Management - Prepare quotations, proposals, and service offerings in accordance with company guidelines and compliance requirements. - Ensure timely submission of quotations and commercial documentation. - Support pricing strategy, contract negotiations, and commercial discussions. - Maximize service revenue and margin opportunities across the installed base. - Implement approved sales strategies and business initiatives. Key Account Management - Manage strategic accounts within critical infrastructure and industrial sectors. - Develop account plans focused on long-term customer retention and business expansion. - Coordinate closely with internal technical, service, operations, and engineering teams to support customer requirements. - Drive customer engagement initiatives and maintain strong business relationships across stakeholder levels. Position requirements: - Minimum 5 years of experience in service sales, aftermarket sales, business development, or account management within industrial or power systems industries. - Strong preference for candidates with exposure to critical infrastructure environments such as: Data Centres, Mission Critical Facilities, Backup Power Systems, Power Generation, Utilities, Industrial Infrastructure, Energy or Heavy Industrial sectors. - Experience working with diesel generators, gas generators, UPS systems, power solutions, or industrial engines will be advantageous. - Experience managing distributors, channel partners, or strategic customer accounts is preferred. - Proven track record in achieving service sales targets and developing customer relationships. Skills & Competencies - Strong customer engagement and relationship management skills. - Excellent communication, negotiation, and interpersonal skills. - Commercially driven with strong business acumen. - Ability to work effectively in a fast-paced and challenging environment. - Strong problem-solving and stakeholder management capabilities. - Self-motivated, proactive, and results-oriented. Additional Information - Willing to travel for business within the region as required (approximately 20%). - Candidates with experience supporting up-time-sensitive environments and mission critical operations will have a strong advantage.