Admin Operations Supervisor
Job Summary
The Admin & Operations Supervisor will lead and coordinate daily business operations including procurement, sales, logistics, and staff management. This role focuses on driving sales growth, improving cost efficiency, and streamlining operational processes within an SME environment. The position ensures seamless business functioning, compliance with quality standards, and effective team supervision.
Responsibilities
- Oversee daily operations across procurement, sales, and logistics
- Drive cost efficiency and identify operational bottlenecks
- Manage staff schedules and HR administration
- Coordinate supplier relationships and procurement
- Support sales operations and customer service
Required Skills
- English and Mandarin proficiency
- Proficiency in digital and AI tools
- Problem-solving and operational management
- F&B or FMCG industry experience
- Strong communication and leadership skills
Job Details
Responsibilities:
- Oversee daily operations across procurement, production coordination, sales, administration, logistics, and customer support to ensure seamless business functioning.
- Identify operational bottlenecks, cost leakages, and inefficiencies; develop and implement plans to improve sales, reduce costs, and enhance margins.
- Collaborate with directors and staff to maintain smooth day-to-day operations and resolve urgent operational issues promptly.
- Coordinate procurement activities by liaising with suppliers on pricing, delivery schedules, payment terms, product availability, and quality.
- Monitor procurement costs and maintain accurate supplier records and documentation for audit and compliance purposes.
- Support sales operations by managing customer follow-ups, quotations, order coordination, and resolving customer service issues.
- Analyze customer complaints, pricing matters, and pending follow-ups to identify opportunities for sales growth.
- Oversee invoicing, administrative workflows, document filing, and internal records.
- Coordinate with accounts and administrative staff on payments, receivables, and supplier invoices.
- Manage licence renewals, regulatory compliance documents, insurance, and coordinate product lab testing.
- Maintain records related to food safety, quality control, customer requirements, and supplier documentation.
- Coordinate staff schedules, leave management, manpower allocation, and basic HR administration.
- Support staff supervision, task allocation, and performance follow-up.
- Provide operational coverage during manpower shortages and handle urgent staffing issues.
- Organize delivery arrangements, driver schedules, and customer delivery requirements.
Required competencies and certifications:
- Strong command of English and Mandarin.
- Proficiency in digital tools, spreadsheets, email, messaging platforms, and AI tools.
- Strong problem-solving skills to manage practical, ground-level operational issues.
- Ability to work hands-on in an SME environment.
- Effective communication, coordination, and people-management skills.
- Commercial awareness with a focus on cost control, sales growth, and operational improvements.
- Experience in F&B, food manufacturing, food distribution, FMCG, wholesale, logistics, or procurement preferred.