HR Systems Support Engineer

Key Responsibilities Operations & Maintenance (O&S) - Ensure smooth operations of existing HR systems and successful implementation of software and hardware upgrades. - Coordinate and work closely with internal teams, contractors, service providers, and third parties to deliver project activities. - Monitor systems to ensure adherence to applicable IT standards, policies, and directives. - Perform IT compliance activities including log reviews, account/access rights reviews, and compliance reporting. - Support and coordinate system audit activities. - Maintain development, configuration, and technical documentation according to quality standards. - Manage Vulnerability Assessment (VA) activities and coordinate remediation efforts. - Provide regular project status reporting. - Manage remediation, retirement, and disposal of obsolete system components. - Support experimentation, research, testing, and evaluation initiatives. Incident Management - Manage and resolve system support issues and defects. - Respond to incidents and problem reports within stipulated Service Level Agreements (SLAs). - Lead investigations and coordinate with stakeholders for issue resolution, including cross-system incidents. - Provide timely incident updates to management and stakeholders. - Prepare consolidated incident summaries and reports. - Perform defect trend analysis to identify and address recurring issues. - Coordinate resources to ensure timely closure of incidents and service requests. Change Request Management - Propose continuous improvement initiatives to strengthen compliance, cybersecurity posture, and operational efficiency. - Conduct requirements gathering sessions with end users. - Manage implementation of system changes and enhancements. - Plan and coordinate deployment activities, including setup, testing, data collection, issue escalation, and resolution. - Work with system integrators to ensure successful integration of solution components. - Oversee acceptance testing and verify solutions meet business and technical requirements. - Support stakeholder communications and change management activities. - Prepare and obtain approvals for change implementation activities. Contract & Vendor Coordination - Track and manage contract milestones within project scope. - Coordinate handover and takeover activities with outgoing and incoming vendors/contractors. - Support planning and coordination of operations and support-related purchases. Requirements Mandatory Requirements - Minimum 3 years of working experience in Information Technology. - Experience in enterprise application support and operations. - Strong understanding of incident management and change management processes. - Experience coordinating with multiple stakeholders, vendors, and support teams. - Good analytical, troubleshooting, and communication skills. Preferred / Advantageous Skills - Experience in IT audit and compliance activities. - Familiarity with IM8 or equivalent ICT/security policies. - Knowledge or experience in SAP HCM ERP systems. - Experience in vulnerability management and remediation activities. - Experience supporting large-scale enterprise HR systems. Preferred Attributes - Strong organizational and documentation skills. - Ability to work independently and manage multiple priorities. - Strong stakeholder management and coordination capabilities. - Proactive mindset with focus on continuous improvement and operational excellence.