HR Ops Administrator

Responsibilities: - Coordinate and manage employee onboarding activities from the receipt of signed employment contracts through successful onboarding. - Administer employee offboarding processes, including documentation, system updates, and exit-related requirements. - Maintain accurate employee records and ensure timely updates within HR systems and databases. - Support HR administration activities across various platforms, including HRIS, benefits administration, insurance and medical benefits, employee share programs, and government-related reporting. - Generate HR reports and support data management activities to ensure data accuracy and compliance. - Serve as the first point of contact for employee HR inquiries and provide timely support on HR-related matters. - Raise, monitor, and follow up on HR system tickets and requests to resolution. - Prepare employment letters, HR-related documents, and other employee correspondence as required. - Support benefits administration processes and coordinate with internal and external stakeholders when necessary. - Ensure compliance with company policies, HR procedures, and applicable employment regulations. - Maintain confidentiality and professionalism when handling employee information and sensitive HR matters. - Participate in HR process improvement initiatives and support ad-hoc HR projects as assigned. Requirements: - Diploma or Bachelor's Degree in Human Resources, Business Administration, or a related discipline. - Minimum 3 years of experience in HR administration, employee services, or administrative support functions. - Experience supporting employee onboarding, offboarding, and HR operational processes. - Strong attention to detail and excellent organizational skills. - Ability to manage multiple tasks and deadlines effectively in a fast-paced environment. - Collaborative mindset with the ability to work effectively across different teams and functions. - High level of integrity and ability to handle sensitive and confidential information with discretion. - Experience using SAP SuccessFactors, SAP HR, or other HRIS platforms is an advantage. - Experience supporting retail, customer-facing, or similarly fast-paced environments is preferred. - Willingness to learn and adapt to new HR systems and technologies. - Proficiency in Microsoft Office applications: Excel (Pivot Tables, VLOOKUP, and basic formulas), Word, and PowerPoint.