Customer Service Executive

Key Responsibilities: 1. Customer Support - Handle customer inquiries via phone, WhatsApp, email, and social media platforms. - Provide accurate information on company services (e.g., immigration, study abroad, work pass applications). - Follow up with customers and ensure timely response to all requests. 2. Client Relationship Management - Build and maintain strong relationships with clients. - Track customer progress and update service status regularly. - Handle customer feedback and resolve issues in a professional manner. 3. Case Coordination - Assist in managing customer cases and documentation. - Coordinate with internal teams (sales, operations, consultants). - Ensure smooth execution of services and timely delivery. 4. Data & Reporting - Maintain accurate customer records in CRM systems. - Update customer database and track service progress. - Prepare basic reports on customer inquiries and service performance. 5. Administrative Support - Assist with scheduling appointments and consultations. - Support general administrative and coordination tasks. - Ensure proper documentation and filing. Requirements: Education & Experience - Minimum Diploma or equivalent. - 1–3 years of experience in customer service, admin, or client-facing roles. - Experience in immigration, education, recruitment, or service industry is a plus. Skills & Competencies - Strong communication and interpersonal skills. - Patient, responsible, and customer-oriented. - Good organizational and multitasking abilities. - Able to work independently and in a team. Preferred Qualifications - Bilingual in English and Chinese (to handle Chinese-speaking clients). - Familiar with CRM systems and digital communication tools. - Experience handling high-volume customer inquiries.