Project Coordinator

Project Coordination - Coordinate project schedules, tasks, deadlines, and follow-ups - Prepare meeting notes, project updates, documentation, and reports - Follow up with developers, clients, and internal teams on outstanding items - Track project milestones and highlight potential delays or issues - Assist with requirements gathering and documenting client workflows - Coordinate system testing, User Acceptance Testing (UAT), implementation, and project handover Client & Software Support - Responding to customer enquiries and support requests - Understanding and documenting issues reported by users - Guiding customers on system features and usage - Performing basic troubleshooting and checking reported issues - Coordinating with technical teams when further investigation is required - Following up with customers until issues are resolved - Maintaining proper records of support cases and solutions - Identifying recurring issues or common questions that can be improved through documentation or system enhancements Work With Clients - Communicate with clients to gather requirements, feedback, clarifications, and approvals - Provide updates on project or support matters - Help clients understand system processes and features - Prepare materials and documentation for meetings, training, and implementation - Build good working relationships through clear and responsive communication Learn How Businesses Use Software - Accounting and finance - Inventory and order processing - Sales and purchasing - InvoiceNow and e-invoicing - Business workflows and approvals - Software implementation and integration What We're Looking For - Diploma or Degree in Business, IT, Information Systems, Project Management, or a related discipline - Good organisational and time-management skills - Good written and spoken communication - Patience and confidence when communicating with customers - Attention to detail and willingness to follow through on tasks - Interest in technology and software - Ability to manage several tasks and customer requests at the same time - Willingness to learn and take ownership of assigned work - Knowledge of software development, ERP systems, accounting systems, or the Software Development Life Cycle (SDLC) will be an advantage, but is not required.